Customer Service Evaluation

QUESTBACK HELPS YOU DISTRIBUTE YOUR SERVICE RESOURCES MORE EFFICIENTLY

With limited resources available, it is of major importance to find out if they are allocated to support the services that really increase customer satisfaction. QuestBack can help you evaluate your services in an easy, cost efficient and professional manner. When you have received your responses you can swiftly analyze and respond to your feedback. With QuestBack’s extensive options for reporting you can easily compare your feedback by eg. period or segment.

By offering a large number of templates QuestBack allows you to save time and effort in the preparations. Once customized to your needs, you can save the survey or report as your own private template for next time. QuestBack offers extensive choices for reporting and export of data – both ready-to-go summarized reports, raw data, and web report links.

WHAT IS SERVICE EVALUATION?

Service Evaluation is a way of finding out which services are most and least valued by your customers, and the satisfaction level for each of them. The information will give you vital information to allocate your resources and improve the service offering to match your customers’ needs and expectations.