Ernst & Young
Ernst & Young is Norway's largest and market leading accounting and advisory services firm, with 1200 people and 30 offices in Norway. As part of a global organization Ernst & Young helps companies in businesses across all industries—from emerging growth companies to global powerhouses—deal with a broad range of business issues.
Goal
Maintain market leadership by attracting, developing and retaining outstanding employees through effective communication and feedback
Result
Human Resources are able to continuously monitor employee opinion and use this information to take strategic decisions
Case Study
In Ernst & Young Norway, QuestBack is used for a variety of human resource purposes. One of the main applications is the Company’s Human Capital Index that is conducted every six months. Other uses include evaluation of courses and events, voting related to Board membership, feedback on employment processes and regular monitoring of employee opinion.
The Human Capital Index is an excellent way for Ernst & Young to test the waters with their employees, letting them gauge employee motivation and get input and suggestions. Through their use of QuestBack, Ernst & Young can provide employees with feedback and take action just a short time after the survey has been carried out.
“Our use of QuestBack has had a positive effect for the whole company. As a result of our almost weekly use of QuestBack services, the Human Resources department is now able to provide precise information on employee opinion, as and when it is needed,” says Bjørn Vihovde, HR Director. “In addition,” he continues, “our basis for taking decisions and acting on feedback is more solid and reliable”.
The use of QuestBack means that Ernst & Young can tailor questionnaires to make sure that they get the answers they need to specific questions, without overlap between surveys.
Ernst & Young have been using QuestBack actively since 2001. Both Human Resources professionals and other employees are trained in its use.
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