Member Satisfaction

QUESTBACK - EFFICIENT AND SECURE MEASUREMENT OF MEMBER SATISFACTION

Member Satisfaction surveys that reveal the level of member satisfaction (or the lack thereof) have become quite common. For most organizations it is more cost-efficient to retain a member compared to the cost of acquiring a new member, and therefore knowing what triggers member loyalty and disloyalty becomes increasingly important. QuestBack eases the process of data collection as well as protecting the respondents’ anonymity if the member wishes to withhold their identity. With QuestBack you can effortlessly compare survey results from multiple surveys to monitor improvement.

By offering a large number of templates QuestBack allows you to save time and effort in the preparations. Once customized to your needs, you can save the survey or report as your own private template for next time. QuestBack offers extensive choices for reporting and export of data – both ready-to-go summarized reports, raw data, and web report links.

WHAT IS MEMBER SATISFACTION?

Member Satisfaction, also known as 'temperature check', 'member measurement' or 'member survey', help membership management to measure and understand their members’ opinions, expectations, and satisfaction. The perceived confidentiality of member responses to the survey is critical to the success of the measure.