QuestBack SuperOffice Integration

QuestBack SuperOffice Integration is a plug and play-programme that makes your processes run automatically. Integrating QuestBack with your SuperOffice system helps establish seamless communication between the two systems.

QuestBack SuperOffice Integration helps you to

  • Improve customer service 
  • Keep track of customer history
  • Follow up on particularly satisfied/unsatisfied customers
  • Include customer feedback on the customer record
  • Establish a good work flow
  • Cut costs
  • Save time

 

Data is stored in both SuperOffice and QuestBack, and you are able to extract detailed reports and compile history which can lead to a more productive and ongoing relationship with your customers.

Traditional areas of use for integration through QuestBack

  • Automatic invitation to evaluation surveys
  • Automatic invitation to a survey for evaluation of a service after a case is logged as “done” in SuperOffice (I.e. immediate survey sent out to guest after checking out from hotel)

 

For more information about QuestBack SuperOffice Integration, please contact your local QuestBack office